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Linda Kopp, Renton, WA. April 12, 2010
Good day George – I just wanted to thank you for your excellent and tireless customer service in troubleshooting our system and upgrading the universal remotes.
I also want to note that I am completely satisfied with my decision to purchase the ‘Richard Gray Power Conditioner 400 Pro.’ As you know I was very hesitant even though I had problems with my sound system that were caused by several power outages. Yes I read the information you provided about the considerable benefits, but it was still hard to spend the dollars required to make the purchase. Yes it has met the expectations that the company advertised. We already have an excellent television and sound system, so I was pleasantly surprised that the Power Conditioner noticeably improved the picture clarity of the plasma screen and also the sound quality. Thank you for recommending this essential piece of equipment. We watch golf and now I can see the slopes on the green and the individual blades of grass. grass.
I look forward to working with you in the future if I decide to expand or change my current system. I definitely will recommend you to my friends.
now I can see the slopes on the green and the individual blades of grass.
Rob Moyer, Kirkland, WA January 10, 2010
I am happy to say you have passed the "Wife Factor" test with your work hanging two flat screens. Christine loved the mounts. We are both really pleased with your placement of the TVs and the meticulous quality of your work. You and your electrician Jeff Wagner make a great team.
David Blanchard, Kent, WA January 25, 2010
From the start of my search for a state-of-the-art audio video system, I had a vision of what we From the start of my search for a state-of-the-art audio video system, I had a vision of what we wanted. I thought it would be difficult to convey exactly what we needed, and I had a tall order. My daughter has special needs and is confined to a bed in a nursing home. She cannot sit up or turn her head on her own, so we envisioned a special setup with a big screen TV built into the top of a canopy bed. We also wanted everything else that would make this the best home theater system possible, such as superior surround sound, quality speakers, Hi Def, SD card slot for viewing digital pictures, cds, dvds, blu-ray, vhs cassettes, receiver, radio, head phones, master remote, you name it...
Our sole point of contact was the entire project was George Pro, and that was a good thing. George helped us plan every step of the way, including making sure that everything was up to fire code and Washington State regulations on nursing homes
Before I even told him that I would chose him over the other companies I had researched, he had already been to my daughter's room 3 times to go over brainstorming and planning how we could make this all work, especially with the intricacies involved, such as not very much space in her room, and working around the other stuff that is in there. I had two other requests for bids, but surprisingly to me, neither was very responsive. One never called me back - they seemed very corporate-like, and not personable like George. In dealing with Pro Sound and Vision, George Pro was the guy that I dealt with consistently. He is a stand up guy about his service warranty; I've bugged him many times after the installation. I'm sure other places would have found a way to charge me for those calls too. Not George. He genuinely wants to help and will. As a small business owner, he knows it is his name and reputation on the line.
We needed a custom-built system all the way. George, along with his master electrician Jeff Wagner of Wagner Electric and his talented carpenter Steve Campbell of C & C Builders, created a masterpiece beyond what I had originally envisioned, and I am not easily impressed. In fact, I had been somewhat pessimistic along the way because I was worried that they would not be able to meet my high expectations, and I was trying to prepare for disappointment. They built a massive stained hand-rubbed oak canopy bed that fits perfectly around my daughter's hospital bed. It has beautifully carved posts and was made with very high quality construction. The thing is solid, and it even smells wonderful. All of these people are true professionals.
They bolted it to the ground and put a 46 inch flat screen LED television into a giant sliding tray that can adjust depending on where my daughter's head is pointed. There are also built in surround sound speakers, additional tower speakers, and a full cabinet of electronics.
George diligently worked long hours, offering to work late or on weekends to finish the project in a timely manner. He is always available for personal customer service, and he was very easy to get along with. This is worth its weight in gold. Pro Sound and Vision is a little more expensive, and I am a haggler, but I truly have seen his commitment to quality products and to customer service, and he did negotiate prices with me and offered different options. In the end, several months later, I am still satisfied.
I highly recommend using Pro Sound and Vision. George Pro is the best.
Jamie Cobb, Bothell, WA August 13, 2009
Thank you, George, for all your help installing my home theater system. My living room now comes to life with the TV you picked out, as well as the successful integration of the surround sound system. I couldn’t wait to get home from work and see the finished product - my wife and I were blown away. The TV you picked out was brilliant and the time and care you took to ensure all of the finer details were addressed, speaker wall mounts, speaker cord length, component setup, everything exceeded my expectations. Lastly your customer service was top notch. Your willingness to make yourself available if I ever have any issues is greatly appreciated, something I know I couldn’t get if I went to a big box store. Not to mention the care you took to explain in an e-mail how my system works, since I couldn’t be around when you finished, was hugely appreciated.
Thanks again and I look forward to working with you in the future.
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Jim Denton, Madrona, WA April 29, 2009
Personalized service - it's why I went with Pro Sound and Vision. I didn't want to be bounced between the different departments of a "big box" retailer when I went shopping for the three sound and video systems I needed for the new house. I found a refreshingly different approach in George Pro of Pro Sound and Vision. George not only helped me design my systems when the house was in the planning stages; he also pre-wired the house when the framers were finished and then returned a year later to install and fine tune the equipment he had specifically selected. Meticulous attention to detail, a desire to give me what I wanted within my budget, and a friendly, relaxed approach, were the hallmarks of his excellent work. I am very pleased with the service and systems from Pro Sound and Vision, and I will be glad to serve as a reference.
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Ray Risco, Mercer Island, WA October 15, 2008
My experience with Pro Sound and Vision was excellent; George has an easy going consultative approach and is sensitive to the client’s budget and desired end product. Throughout the process changes in the equipment set were discussed and options were presented that best met the client’s needs. The end product is a theatre room which our family will enjoy for many years to come.
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| Scott and Mary Berg, Kirkland, WA May 14, 2008 With only a concept in mind (we wanted a home theater system that had the wow factor while not completely dominating the room with speakers and components), I began visiting retailers and searching the internet. I came across George’s site and was hooked by two things: first, the customer testimonials which were unanimously favorable; and second, photographs of installations. Being cynical, I researched George as much as possible on the internet and via phone calls to the Better Business Bureau and other local organizations and found nothing to cause me any hesitation. Nevertheless, I was still uncertain about doing business with him until I met George in his showroom and understood his profound passion for the art of home entertainment system design and installation. George worked with us to understand our requirements (low profile speakers and components, wiring in the attic, etc.) and shared many different possibilities with us. Generally, we designed the system in concert with George with one notable exception: George felt very strongly that we needed to upgrade our center channel speaker and wasn’t afraid to share his opinion that this upgrade would give us the biggest bang for our buck. We went with George’s recommendation even though it pushed us past our budget number and discovered, to our delight, that the system does EXACTLY what he promised. It definitely has the WOW factor while leaving us a room that is not dominated by components or speakers. In addition to his design services, George has been extremely conscientious regarding teaching us how to operate the new system, and working with us when we have questions about operations (even though it has been several weeks since he installed the system). George exceeded our expectations and definitely lived up to the letters and photos on his website. I recommend ProSound and Vision (George) without reservation. Thanks George!
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| Brian Hadfield, Bothel, WA February 12, 2008 I was in the market for a home theater system and was very disappointed with my experiences at several local large audio/video retailers. They were typically not interested in fitting into my budget, helping me understand the technology, and had were not very flexible with the type of equipment they wanted to provide. In many cases I was not even able to audition the equipment that was proposed.
I came across George's website and sent him an email asking for some information. George promptly called me and from the first time we spoke it was clear that he was interested in working with me to find a system that not only looks and sounds great, but fits within my budget. I was able to audition the equipment on more than one occasion and George was very patient in helping me understand the current technology and how that might affect my purchasing decisions.
During the installation, George and his team were prompt, professional and courteous. The room the system was installed in had a number of challenges with speaker placement and cabling. There were a number of complex problems during the speaker installation, but at no time did George or his team tell me the speakers couldn't be placed where I wanted them, they simply figured out how to make it work. Due to the complex nature of the installation, the speaker installation and cabling took a bit longer than expected but George made a point to stay late to make sure the system was setup for me at the end of the day. He took the time to setup all of the components, configure the speakers and train me on the system before he left despite the fact that it was past the typical end of the day.
The type of customer service that George provided is rare in any industry, but in my experience is almost non-existent in the audio/video industry. George is truly concerned with putting together a system that will make the owner happy while working within their budget. I will use George for all of my audio/video needs in the future and would not hesitate to recommend him to family, friends and anyone in the market for audio/video assistance.
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| Rob and Terry Aronson, Kirkland, WA, December 22, 2007 George, thanks so much for the great job you did in installing our home theater system! Your suggestions concerning the right equipment for our condo and viewing and listening desires were excellent, and we have been greatly enjoying our system. Also, you were very conscientious about working when you said you would, and you were able to find ways to deal with nuances in our set up and those logistical obstacles that always seem to exist. But most important, it was a pleasure working with you, including the time you have taken since installation to answer questions and help with implementation issues even long after the installation. We are extremely happy with our system and with the professional way you set it up.
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| Geoffrey H. Steere Ph.D., Doylestown PA, December 13, 2007 For the third time, George Pro of “Pro Sound and Vision,” came from Seattle to my home in suburban Philadelphia to further enhance my high-performance audio-visual system. On this occasion he installed aesthetic and marvelously designed shelving (“The Parallel” by Volkmar Druebbisch of pARTicular) to house all my components, introduced Richard Gray’s Power Station (which does, to my ears, improve the sound of even an already high-end audio system), a large plasma screen and a blu-ray player. Finally, he programmed all my components into Universal Remote’s “Genesis” MX-900. Installing and coordinating all these elements such that they worked with seamless simplicity was a highly challenging assignment that George met with his customary aplomb. As on previous occasions, George’s service was superb. If I had questions, he patiently answered them. If I had suggestions, he listened and worked creativelywith me to find the most satisfactory solution to a given problem. He was a model teacher in familiarizing me with new operating procedures, always assuring himself that I could use them competently before he left. Moreover, he was considerate in introducing minimal “creative chaos” that is part of any installation, leaving my home in the condition in which he found it. In sum, I find that Pro Sound and Vision sets a gold standard of custom service, characterized by knowledge, skill, pride in craft, and integrity. In future amendments to my audio/visual system, I plan unhesitatingly to call upon George Pro.
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| Jay Jones, Mercer Island, WA November 23, 2007 We are very happy that we selected Pro Sound and Vision to install our new large flat panel TV and surround sound system. George Pro did a great job. He explained the equipment options very thoroughly, and we set up budget which he met conscientiously. True to his name, George is very professional. He solved all the technical questions efficiently and in a manner that satisfied our requests, and we appreciated he fact that he showed up on time and was very considerate of us when working in the house. I would recommend Pro Sound and Vision to anyone wanting a first-class A/V system. |
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| Steve Malsam, Sammamish, WA, July 10, 2007 George, Marsha and I want to thank you for our great home theater system and the tremendous service you have provided to us. To tell you the truth, I was a little nervous about buying such a large system because of the potential problems that might come up with it. However, because you have made yourself readily available to Marsha and me to answer questions and to make several trips here for adjustments, we have had many hours of fun and enjoyment with the system. Our family, especially our high school daughter, uses the system constantly. We have really enjoyed it. Thanks again for your excellent service, particularly after the installation.
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| Dana Wolinsky, Bellevue, WA April 20, 2007 I would highly recommend Pro Sound and Vision for any size home theater project. George provided friendly professional advice and personalized service that is rarely found these days. I ended up with a beautifully installed system that sounds an order of magnitude better than a system I had in a former house for roughly the same cost. The entire process was fast, efficient, personalized and within budget. Any questions or problems and George will immediately troubleshoot them for you. In the words of my kids: Daughter: "Wow, that's really cool!" Son: "It's so....it's so....EXCELLENT" and "can we get speakers installed in the playroom?"
Brett Thomas, Magnolia, WA February 5, 2007 Pro Sound and Vision did a fantastic job on the all-house audio and home theater in my new house. From pre-wiring the speakers and keypads, to installing great-sounding equipment, I would recommend George Pro to anyone with home entertainment needs. This was a very professional job!
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| Greg Gonyea and Kriss Kayl, Juanita, WA, April 21, 2006 George, It has been a pleasure working with you. You have helped us a great deal. With all the differences in technology, systems, and brands, your knowledge and advice made our decision much easier. Being able to visit your showroom and see/feel the differences was a definite plus. We also appreciate the personal touch. You kept us in the loop on timing, cost and any unexpected delays. The installation went as advertised. You were very straight-forward on any possible complications and worked with us to come up with solutions when our cabinets required modification.
We are very happy with phase 1 of our plans and look forward to completing phase 2 as the year progresses. We would gladly recommend you to friends and would be happy to act as a reference for others in our position.
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Kent A. Stout, Westborough, MA May 4, 2006 George - I just wanted to take this opportunity to thank you for installing my 51” plasma HDTV this past week. You came up with the appropriate wall mount and quickly performed the installation with the ease of the professional that you are. But what was especially pleasing was the free trouble shooting that you performed on my existing home theater system (no I’m not ready to replace it yet). Even though I had not purchased the home theater system from you, you spent the time necessary to determine why I wasn’t hearing sound out of two of the speakers. You do go the extra mile for your customers.
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Aundre Houston, Maple Valley, WA March 2, 2006 I would like to thank you, George, for taking the time to meet with me and handle my audio/video purchases. From the first time we spoke, your professionalism stood out. I visited many of the audio video stores and retail chains in the area and a couple of others while on vacation out of the state. While others may also have knowledgeable staff and quality products, your follow up and the way you treated me as a consumer is why I returned to you. Sales people have a tendency to label a person based off first impression. I never felt that way with you, even after I told you that my budget was limited. Thank you for taking the time to listen and answer my questions.
aundre @comcast.net |
Daniel Wick, Lake Forest Park, WA November 23, 2005 I'd like to thank you for the installation of my new sound system. After two attempts at installing an all-in-one (box) surround sound system with my wide screen TV and two subsequent returns to the Big Brand Stores to return the equipment, you were a refreshing voice of understanding and knowledge. With the integration of the universal remote control, a quality surround system, and your recommendation of DISH network, it has been a fairly painless transition for my family, and a pleasant experience for me to get that home theatre I was searching for. You really went the extra mile for me with the special circumstances you encountered programming the remote and I truly appreciate your dedication and persistence; I'm very glad I made the decision for you to install my system. Although I imagine I was one of your smaller customers, you still treated me well. I woud recommend your services to anyone like me, who was just about to toss one of those frustrating "home theatre" pieces out the window onto the driveway and take pleasure in watching it smash into a thousand pieces! George is your guy.
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Stuart Moulder, Redmond, WA, September 28, 2005 George Pro installed a state of the art Home Theatre and Sound system for me. The quality of the components is superlative and he was very creative in looking at various options to ensure I got the very best components within my budget. I was grateful that George was managing the process as he was able to wrangle the various manufacturers to ensure I got the components I wanted, something I would have struggled with. Finally, the installation was smooth and professional, George attended meticulously to every last detail, and the system as installed has exceeded my expectations. Thanks George!
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Jim Vucinovich, Clyde Hill, WA Sept. 5, 2005
I first became interested in Pro Sound and Vision when I received a postcard introducing the company and its personalized service. Having gone the route with Magnolia HiFi and stores like the Good Guys, I did not want to drop a lot of money on someone just trying to hustle product. I quickly learned that George Pro was a true audiophile and someone who cared first about quality and a lot about service. He listened carefully to what we wanted and then built on those ideas, introducing us to technology we were not aware of. I was not disappointed. George outperformed expectations and delivered a highly personalized service – this is what makes him refreshingly different from the other stores. He installed a complete surround sound audio-video system in the media room and separate systems in the kitchen/living room and master bedroom. Throughout the process he was very sensitive to our preferences and lavished care on every detail. The end result was fabulous and we greatly enjoy all these systems. Thanks, George. We won’t hesitate to recommend you.
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Tom Keeney, CFO, Alaska Structures, Kirkland WA August 18, 2004
You installed a new 61" plasma in our Board Room and re-installed a 41" Plasma screen in our CEO's office. I appreciated the level of study and evaluation you did to come to a recommendation as to which screen would be best for our company. You met or exceeded every commitment date you promised. The other area I was most impressed with was your total commitment to your customer's satisfaction. I would like to thank you for the outstanding product and service you provided to Alaska Structures. In a word, your last name encapsulates your approach to the work you did for us PROfessional. Please don't hesitate to share this memo with any of your potential customers. I would be very willing to serve as a reference for you.
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Joe Walery, Mercer Island, WA March 28, 2004
After auditioning a number of stereo systems and screens for our home theatre setup, we chose the services of George H. Pro of Pro Sound and Vision. George was attentive to all the details and made sure we were happy with the system. We liked working with him as opposed to buying from a store, because George delivered friendly, personalized service as he promised. He obviously enjoys his work. We would not hesitate to recommend him to anyone wanting a state of the art audio/video system.
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Harry A. Brandt, MD, Baltimore, MD, September 21, 2003
I am a physician from Baltimore, Maryland and an avid stereo and home theatre enthusiast. I have dealt with countless numbers of audio/video consultants, retailers, and installers locally and nationally while in the process of developing a home theatre system. I've also had more than the usual number of bad experiences from the arrogant "snob" salesmen in high end retail outfits, and from misinformed, commission-driven salesmen at the larger electronics chains. I've also gotten ripped off a couple of times when I've tried to pickup some misrepresented equipment over the internet.
Amidst these frustrations I did happen upon a person in the audio/video industry who represents the antithesis of these sorts of experiences, and that was George Pro of Pro Sound and Vision. He immediately struck me as exceedingly knowledgeable about complexities in an audio/video system design and implementation. His background as a professional musician gives him a unique advantage in assessing the musicality of audio gear. He is low key and never pressuring. When working with George one gets the distinct impression that audio and video are not just his business, but also a passionate interest. He stays abreast of the latest developments in the industry by attending the major industry trade shows. George keeps in very close contact with his customers and provides ongoing support long after the sale is complete. In summary, it is my view as a highly experienced audio/video consumer that George Pro sets a new standard of excellence in sales and support that is virtually unparalled in the industry.
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Geoffrey H. Steere, Ph.D., Doylestown PA January 3, 2002
I am writing to confirm that in August 2001, I purchased electrostatic speakers and other electronics from Pro Sound and Vision. These speakers are to me a continuing source of deep satisfaction, delivering in my home sound that is closer to live performance that I previously imagined possible. I would note my good fortune in having had the services of George H. Pro. Knowing his background as a professional musician of distinction and his comprehensive knowledge of the audio field, I felt confident of his analysis of what components would deliver the quality of sound I wanted in the listening space at my disposal. He installed and tuned the equipment expertly in my home, completely justifying my confidence in his professionalism.
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Geoffrey H. Steere, Ph.D., Doylestown PA May 1, 2003
I am writing again regarding the excellent continuing services of Mr. George H. Pro as audio consultant, expanding upon my remarks about Mr. Pro in my letter of January, 2002.
I noted in that letter my purchase through Mr. Pro of a complete electrostatic system for music reproduction in August, 2001. In the intervening time since the installation of this system, Mr. Pro (at my request) has kept me informed of new innovations in the high-end audio field, notably multi-channel and Pro Logic II ambient technologies. He provided me extensive opportunity at his home audio studio to experience and understand why these technologies offer the music lover distinct advances toward replicating concert hall sound in the home. Mr. Pro recently upgraded my system by installing 2 electrostatic speakers and an amplifier, as well as providing components for multi-channel and ambient sound. Mr. Pro provided me invaluable help in selecting these components at the best price. He ordered the units and made all the shipping arrangements. Once the new components arrived at my home, Mr. Pro thoroughly checked out all functions of my enhanced system, even programming the remote controls and patiently familiarizing me with their use. Moreover, with his extensive knowledge of and experience with audio cabinetry, Mr. Pro was most helpful in advising me on how I might "house" my components for maximum audio as well as cosmetic, effects.
To summarize, Mr. Pro's first installation brought me the distinctive sonic marvels of electrostatic speakers, which I specified in my previous letter. The second installation incorporated into my system the subtle magical effects of additional "roundness" of tone, openness of complex musical textures, and depth of soundstage that ambient technologies, properly installed, provide.
Listening to music via electrostatic speakers in combination with ambient surround sound technology, is thrillingly beautiful beyond anything I had previously heard outside the concert hall. In helping me reach this new pinnacle of enjoying music in the home, Mr. Pro once again has proven exemplary in providing every assistance a customer might require. I recommend Mr. Pro's services without qualification. |
| 120 6th Ct.
Kirkland, Washington 98033
george@prosoundandvision.com
425 889 9499 office
Licensed - Bonded - Insured
WA License # PROSOSV959K4 | | | |
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| ©2009 Pro Sound and Vision. All rights reserved. |
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